Use case · API trigger

They left the cart.
Bring them back.

Your store calls BIP the moment a cart goes cold. BIP waits the delay you set, resets the timer if the shopper comes back, and cancels the send if they buy. No message, no charge.

1,000 free sends every month · no credit card

Need a walkthrough? Talk to sales

The play

How it works in BIP

  1. Your store fires the trigger

    When a cart is abandoned, your store calls the campaign trigger endpoint with the shopper’s email or phone. First-time visitor? Send the lead as an object in the same call — BIP creates the contact and queues the message in one request.

  2. BIP holds the timer

    Set a delay — say, two hours. If the shopper comes back and keeps browsing, another call resets the countdown. Nobody gets a "you forgot something" while they’re still shopping.

  3. Recover the sale — or cancel for free

    Checkout completed? Call cancel and the pending message disappears — uncharged. Still gone after two hours? The reminder lands on email or WhatsApp with their name and a link back to the cart.

Sale tags and wrapped gifts laid out on a dark background
In practice

One evening, one recovered sale

Friday, 6:12 pm. A shopper leaves three items behind and your store calls BIP with a two-hour delay. At 6:40 she returns, adds a fourth item, and leaves again — the timer resets. At 8:40 the WhatsApp arrives: her name, her cart, one tap to checkout. If she had bought at 7:15, your cancel call would have erased the send — and the charge with it.

2

endpoints: trigger + cancel

$0

for canceled sends

2h

delay, reset if they return

Questions about this play

Can’t find the answer you’re looking for? Talk to our team — a human replies.

Am I charged for canceled sends?

Only when the message actually goes out. Delayed sends that you cancel — because the customer completed the purchase — cost nothing.

Do I need to build a segment first?

No. API-triggered campaigns fire for one specific lead per call. Segments are for one-time and recurring campaigns.

Does cart recovery work on email and WhatsApp?

Either. Each campaign picks one channel — run a WhatsApp reminder, an email reminder, or both as two campaigns with different delays.

What if the shopper is not in my base yet?

Yes. Pass the lead as an object in the trigger call and BIP creates or updates the contact and fires the campaign in the same request.

Recover your first cart this week

One endpoint to trigger, one to cancel. Your first 1,000 sends every month are free.

1,000 free sends every month · no credit card